Walk a mile in her shoes.
Monday I was on the phone for 25 minutes just to book one trip for Donna for Thursday. The first 20 minutes all I heard was "you are currently on the reservation line. Please continue to hold for the next available agent." After all this waiting you can't always get a bus for the times you want to be picked up and return home. Imagine if every time you wanted to go out you had to plan a trip 3 or 4 days in advance; then if you have a speech disability, you have to find someone willing to spend 20 or more minutes on hold to make the call for you...not very likely in most instances; then on the day when you finally get to go out, the bus comes an hour or more late and you lose an hour of your shopping(or whatever) time. Imagine this happening to yourself for every trip you want to make during the week. I know people who complain when they have to wait 20 minutes for a cab! Imagine waiting 3 or more DAYS to go out on an errand or meet with a friend. Many people like Donna get depressed by all this, and give up on life. We've seen it happen to all too many people. As Donna always says of the average able-bodied person, "they don't care, because it's not them. They never put themselves in my shoes." So true!